Return of money from Aliexpress to Sberbank Card: Return Stages

1. Waiting for a response from the seller. At this stage, the seller can accept, ignore or refuse to meet your conditions.
2. Waiting for your consent to the seller's terms. This happens when the seller does not accept your conditions and puts forward its own.
3. Exacerbation of the dispute. If you are within defined period Do not agree with the seller, the dispute will be transferred to the claim and then the site administration will be solved.
4. Decision-making. Next, the administration makes a decision and if it is in your favor, then the status will appear opposite the goods "Payment processing". After that, the funds will be credited to your account within 3-10 days.

Why Aliexpress does not return money to the Sberbank card?

Return of money with Aliexpress

If you canceled the order or won in the dispute, then you need to wait a few days before crediting funds. If more than ten days have passed, and there is no money, then there may be several reasons:

• The seller did not confirm the cancellation of the order for various reasons.
• Payment hung
• Sometimes money can be credited to the account Alipay. and therefore they are not on the map

To solve all problems do the following:

• Contact site administration Aliexpress
• Call the bank's contact center and check if there was a refund to your card
• Check the account settings Alipay. and account itself

You can confidently say that Aliexpress It is a reliable service, but note that money will be returned only with the consent of the Seller or by decision of the administration.

Video: How to return money on Aliexpress.com? All situations

Sooner or later, the situation happens that Aliexpress must return money to order, for example, in case of its cancellation. The refund periods passed, and the money did not come. The question rises: how to check that with my money?

Go to my orders, by visiting the top menu on the right.

Then you need to find an order for which you have a question with a refund. After found, click "More", thus opening a full page with information on request.

On the received page, just below see the "Payment" tab. She needs us.

Next below we will see a small "chain of events", taking place with our refund, after closing the order.

• Reimbursement is expected
• Processing compensation
• Reimbursement

What does it cost to compensation for Aliexpress

Reimbursement is expected - This is when Ali's system returns money to the bank.

What does the processing of compensation for Aliexpress

Treatment - This is when the bank or other payment system processes your money. And then completion of the chain.

IN ozcoming - This is when money has already been sent on a certain period of time on a map or electronic wallet. BUT! It is worth considering that the date of each stage is the date of the beginning of each action. So, the return of money takes place after 3-15 business days, after the date on the refund. That is, for example, the compensation began on January 29, it means to return money should already in February.

Pay for purchases in the online store very convenient with bank card. If the customer refuses the transaction, then the money is returned to the same account. Returning money to Aliexpress on a Sberbank card occurs in the same way as other cards or electronic wallets. To return them, you need to open a dispute with the seller and is reasoned to prove it that he must pay funds spent by the client.

Stages of dispute

Return spent monetary sum You can in several cases and within certain time. Require a refund is recommended in the following cases:

1. Quality, external and internal characteristics of goods do not correspond to the description specified in the details of the transaction.
2. The thing is scolded.
3. The goods have flaws, which the buyer was not warned.
4. The order was not delivered to the seller specified by the seller.
5. The parcel was not sent, and the processing time was expired.
6. The buyer decided to cancel the order before sending products.
7. The goods have a "unconditional refund" mark.
8. The parcel was delivered to the local transport service.

In all these situations, it is possible to terminate the contract and apply for monetary compensation. If the goods partially does not correspond to the stated quality, then an incomplete payment of the total cost is possible.

You can open the dispute into specific time segments:

1. Before sending an order.
2. 10 days after sending.
3. Within 15 days after receiving the parcel.

Trying to open a dispute at another time it is impossible. In order to apply for a refund, you should go to the "My Orders" section and click on the button next to the purchased product "Open Spore".

After that, the application for refund will be transferred to the sales representative. He can immediately agree with the customer's requirement or offer another solution.

If disagreements arise, it is necessary to exacerbate the dispute and compare to the representatives of Aliexpress. For 15 days, they will consider the problem that has arisen and will decide.

When the buyer really has every reason to demand a refund, the trading platform staff decide controversial issue In his favor and the seller returns the paid amount.

Return to Sberbank Card

The refund of the money spent with Aliexpress back to the Sberbank card is carried out only after the dispute is closed and the seller confirmed the decision to pay. To learn that he agreed to return the money, you can in your personal account. To do this, go to "My Orders", then in the section "Returns and disputes".

Here the data is stored about all the buyer's disputes. Next to the order specified its status and there is a "View data" function. By clicking on it, there will be a transition to the page with the details of the dispute.

Here, in the actions of the seller, you can view, whether he is going to return money. If the status is "Spore closed. Only the refund ", which means that the required amount will be paid within 15 working days from the store's account.

If more than two weeks passes, and the money does not go to the account, you need to contact Aliexpress support and find out the reason. The reason for the delay can be fraudulent actions of the seller or transaction problems. Sometimes money hangs on another account if incorrect data are specified.

After the return is carried out, you need to go to any branch of Sberbank and write an application for the payment of funds. He is left by the processing manager, which lasts from 3 to 10 days. Form can be downloaded on the Internet and, if you wish, fill it at home or go to the bank website and leave electronic application. In the form it is necessary to specify the exact initials of the applicant and contact details, initials and the position of the head of the banking department, the details of the card, the amount of the return and the cause, which led to these actions.

Filling the form is important accurately and correctly indicate all details to avoid errors that can delay the solution that has arisen.

For greater reliability, it is necessary to attach a check, as a sign of confirmation of the paid purchase. If the goods are returned to the seller, then a document confirming the return shipment is added to the check. In this case, the total account can be included in the total account, which by agreement also pays the store. These details are desirable to discuss in advance with the sales representative who leads a dispute. The deadline for enrolling the returned money on the card can take from 10 to 30 business days.

Return to other accounts

Depending on the selected payment method, the return payment will be made. Dates of money from different:

1. At the expense of Alipay for 1 day - the most fast way Return.
2. At the expense of the electronic wallet (Webmoney, Yandex., Qiwi) - 5-10 business days.
3. Master Card, Visa, Maestro card - 3-15 business days.
4. Money transfer - from 7 to 15 business days.

Faster than all money is returned to the account in the Alipay payment system. If the payment was made from the wallet of this system, then the money will automatically fall back. But, sometimes, the buyer pays from a bank card, and the amount still falls alipay. This happens when the card with which the money was filmed is tied to the wallet of the payment system and the return function in Alipay is activated.

To return the money to the bank card account you need to go to personal Area Alipay and in the "Settings" section, remove the tick in the "Return funds to Alipay account". After that, the money will fall on the bank card during the day. If this does not happen, you should contact a support representative and explain the situation.

The buyer will not be able to return the money in case:

1. Map or invoice are blocked or invalid.
2. The buyer indicated incorrect data.

If the map was invalid, it is necessary to contact the sales representative and explain the situation. In the case when money is already listed, you will have to contact the bank. There must check the return payment and restore money to a new card or to the client's account.

When specifying inaccurate or incorrect personal data, money can be lost at all and go to someone else's account. In such a situation, you will have to connect to the search for employees of the bank or payment systems, explaining the causes of misunderstanding. If an error is detected, it is better to directly contact the seller and, if the money has not yet been sent, clarify all the details.

If the seller refuses to communicate or not responding to messages, contact the "Help. Support".

Return to e-wallets takes a little time. On average, money is returned to the account within 2-3 days. It is extremely rarely delayed for a period of more than 10 days. Reverse transfers to international payment cards are automatically implemented. The term of such transactions usually does not exceed 10 working days.

Return for goods paid through systems such as Western Union is carried out within 5-10 days. Money is transferred to the name and data of the buyer, which are indicated in the details of the transaction. After the transaction status states that it is completed and the seller returned a reprimanded amount, it is necessary to contact the store representative, clarify all the details and then get returned funds at the transfer point.

On how to return money from Aliexpress to the card and other accounts, tell the following video.

Waiting for the ordered goods, it is worth not to miss the time of "order protection". As soon as it comes to an end, it is better to immediately open the dispute or extend the "defense". You can pre-communicate with the seller. It is better to do with messages sent as comments on the order. In the future, if the dispute is opened, these messages will be discharged in the details of the dispute and in the exacerbation of the situation will fall into the field of view of the employees of the trading platform.

Refusing to defect or poor-quality products, it is important to take care of evidence. In their roles, photos or videos with an overview of purchased things can be played. It is necessary to take a rule to print parcels with Aliexpress still in the mail. It increases the chances to prove in the future that the order came in a non-state state. All checks and payment documents are desirable to save. Especially they can be useful when returning funds to a bank card.

When making a transaction, the seller indicates the time it assigns to process the order and its dispatch. During this period, the transaction can be canceled. But, often representatives of the stores do not accept the return conditions and quickly send products to the client. As a result, the dispute is delayed for several weeks, because after sending immediately the order cannot be canceled. Therefore, the need to purchase is better to think before concluding a contract and translate money.

"The dispute is closed, but there is no money !!! When will they be returned? " - This question can be found on almost every thematic forum regarding shopping for Aliexpress (the largest Chinese trading platform).

The administration of this site guarantees the safety of purchases, which is why there they treat wicked sellers with all rigor. If the seller indicated the dishonest characteristics of the goods, did not send an order in laid time, did not come to the connection, etc., he will be obliged to answer for it. Each buyer has the right to open a dispute on the site, prove its rightness (if the client is really right, then make it easy) and return your money. In principle, everything is extremely simple, the main thing is to do everything right and consistently, and then honestly earned money returns quickly.

If the buyer for some reasons (they are listed in the Aliexpress menu) decided to open a dispute, then it is important not just this dispute to open, but also monitor each stage of its development. Each seller, of course, does not want to part with money, but also lose a rating, a reputation on the site and to receive sanctions from the administration, too, many sales representatives have no desire. Therefore, the resolution of disputes on the trading platform is usually valid. If the client is right, then the money will be returned, you can not doubt it. Now it is important to know the following - where, when and how to return this money. Let's try to figure this material with this.

So, what to do when the dispute is closed, and won it that the buyer? - you ask. The answer is simple - it makes no sense to do something, you just need to wait. Yes, yes, it is waiting. Even if the money was not returned on the first day (as I want to almost every deceived client), then this is not a catastrophe at all. We will provide a complete picture of the return of money, but a little later. Then readers and learn how much you need to wait for the return of funds.

What time limit will be depends only on how the order was made. If the order was paid through the webmoney system, then the money will be returned to it, if the payment was made with the help of a bank card, then the money should be waiting for the card. Everything is simple, the main thing is not to panic. If the client knows how to pay the order, hence he automatically knows where he will be returned to the spent amount of money. But here there are nuances.

Aliaxpress users often have their accounts in Alipay's payment system (Ali Spress Partner Site). And often it happens that the dispute is completed, the money was returned, but they did not come to the map / kiwi wallet / webmoney. The question - where did the money come, and did they come at all? If the dispute stage is completed, and checking the card required by the amount is not detected, you need to check your account on Alipes. Some users sometimes do not even guess that the return of money occurred on this. If this happened, you need to look for information in the settings - it happens that money from the seller comes on the default alipes. Then the settings can be changed, and the return of funds will occur there, from where finances directly and entered.

To see where and how much the seller returns, you need to log in to the Aliexpress system and open the "My Orders" tab. There you need to choose your order and click the mouse over the tab "More details". Visually it looks like this: (photo 1).

Opening this tab, the client will see detailed information About the product and on this page you need to open the next tab - "Payment". In this tab, you can find out all about the return of money for the order. In photo 2 you can see how it looks visually.

The only thing that may not arrange a buyer in this situation is that there is no information about where the money will be returned. But as mentioned above - finances will come there, where and should - to the account from which they were directly removed.

The Aliexpress system guarantees a refund if the dispute is won and closed. But what is the time to return money provides for the site administration, you can see in the following table: (photo 3).

Money for the purchase will be returned to each client, you just need to wait. For the confidence of our readers, we offer in our material real Reviews Buyers who have encountered such a question as a refund after the completion of the dispute. We offer to familiarize yourself with them.